905.885.8151

Urgent Care

At Ganaraska Animal Clinic, we understand how stressful it can be when you are experiencing an emergency with your pet. We have a veterinarian and support staff on duty five days a week trained and equipped to handle any urgent care your pet has. Usually, an emergency team consists of at least one veterinarian and several technicians working together to save a pet’s life.

Emergencies can be anything from toxin exposure, hit-by-car or other trauma. Hyperthermia/hypothermia, respiratory distress, or any other symptoms that may cause your pet’s health to deteriorate very quickly. It also includes distress or unresponsiveness. If you see these things, your pet needs IMMEDIATE attention, and you should call us immediately. This is not a comprehensive list! If you are unsure, don’t hesitate to contact us, and our reception team can triage the symptoms and advise accordingly.

Urgent care is considered cases that should be seen THAT SAME DAY, and include things like: acute and severe vomiting and diarrhea, inability to urinate or defecate, eye injuries, hot spots, seizures, bleeding that will not stop, bruising with no cause, pale gums, broken limbs, or crying out in pain. Since this is not an exhaustive list, please call us, and we will triage you on the care needed and its timeliness.

Last updated: Last updated: October 7th, 2021

Dear Clients,

Please see below in regards to our current Covid 19 protocols. We are happy to announce our clinic will be entering in the first phase of our reopening plan.

Beginning October 12th 2021, we will be allowing clients into the clinic for food and medication pickup only. Doctor or technician appointments will still be run curbside for the time being. We will still offer the curbside option for food and medication if requested.

1. The following protocols will be in place for those entering the building: - Maximum 3 clients in the building at a time. - Please do not crowd either doorway as our staff still need easy access in and out with animals. - Please continue to pre-order food and medication to make it an easier and quicker process, and to ensure we have what you need in stock before you come to the clinic. - We accept debit and credit as the preferred payment method, however we continue to accept cash or check.

2. The following protocols are still in place for all appointments (technician and doctor): - We are still operating curbside only for appointments. - Please call the office at 905.885.8151 to let us know that you have arrived and wait for further instructions. Please do not leave a message if you are in the parking lot. Continue to call until you reach a receptionist. - If you do not have a cell phone, please knock on the door. Please also let us know in advance of your appointment so we can make a note. - We accept debit and credit as the preferred payment method, however we continue to accept cash or check. Why are we not opening for appointments yet? - Fully opening is our ultimate goal, however, for the safety of our staff, and clients, allowing food and medication pickup seems the first logical step to limit everyone's exposure. - We hope this step will also alleviate some of the strain on our phone lines and those trying to reach us. - Allowing clients in for food and medication pickup will speed up the amount of time many clients are waiting in the parking lot for this reason.

3. Hours of Operation

Monday to Friday 8:30 am - 6:00 pm

We are closed all weekends and holidays.

As always, we thank you for your patience and understanding, and we look forward to seeing you and your furry family members again very soon!

- Your dedicated team at Ganaraska Animal Clinic